![]() ![]() In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. Office Products and Wireless Returns Policy New electronic items fulfilled by Amazon AU can be returned for change of mind, for a replacement or a full refund of the purchase cost of the item within 30 days of receipt of delivery.For information about returning faulty electronics please see Returning Faulty Items. The Rocketbook Fusion has finally landed You asked for it and we listened: a Rocketbook notebook with 7 different templates for planning, listing, goal sett. Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.Ĭamera, Electronics and PC Returns Policy Please see About Marketplace Returns & Refunds for details on Seller returns policies. To return faulty items see our Returning Faulty Items policy.įor items ordered on from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Unless otherwise stated, original shipping fees for change of mind returns are not refunded. Please Contact Us and see About Items That Can’t Be Returned. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). ![]() If you cancel the order after the proof is approved, we will charge 100% of the order.You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds. Cancelling an order once a proof is produced, but prior to customer approval, will result in a $25 processing fee per order. ![]() Should you cancel your order before a digital proof is produced, we will not charge any fee to do so. your card looks different from what you review on the digital proof), you must notify us within 5-7 business days and we will reprint your order and resend it to you within 3-5 business days. If Spark & Spark is responsible for an error (i.e. Order reprints will be shipped within 5-7 business days. In this case, the customer can request for a reprint of the order with a 15% discount. If something is wrong with your personalized order, please contact us within 5-7 business days of the delivery date at 1-180 or sales on personalized items are final and we cannot accept any returns, specifically if it is based on customer input errors (e.g., typographical errors). If there is a customer input error and it is overseen when reviewing and approving the digital proof, the customer accepts all responsibility and a refund or store credit cannot be given. Spark & Spark will promptly send replacements or issue a credit towards future purchase as soon as we receive the items back from you. We regret that we will not be able to accept damaged, or wrong item claims after 5-7 business days from the delivery date.ĭue to the personalization and unique name on these products, we cannot offer refunds or exchanges on any personalized item sold in our store. We will ask that you please return the order in its original form and packaging (a return shipping label will be provided). If any item(s) on you order is damaged, defective, incorrect or missing parts, you must contact us at 1-80 or within 5-7 business days after delivery so we can issue an RMA number. Make sure to indicate your customer name, order#, reasons for return and a way to reach you. To initiate a return, contact us at 1-80 or to obtain a return authorization number. We cannot accept returns of products that have been used or altered in any way. All returns must be new, unused, and contain all original packaging and accessories. If the items you purchased are not exactly what you expected, call us within 30 days and we will issue a full refund (minus shipping and handling costs). We want our customers to be 100% satisfied with their order. ![]()
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